Key areas of responsibility:
1. Ensure that all outbound policies and procedures are understood. This includes ISO, HACCP, ISIS, AX, internal policies and procedures, and pest control aspects.
2. Work with the Warehouse team to ensure that outbound service levels and commitments are met through the efficient use of resources in normal time. Any aspect that may impact on service levels, and / or may involve additional cost should be referred to the Logistics Manager
3. Monitor the Outbound Control Screens / Reports to ensure compliance with key Company procedures and our “Quality First” approach (i.e. NO SHORT CUTS) approach, including (but not limited to):
• Dates – all despatch dates and time slots must be up-to-date: no dates prior to current date, no public holidays or weekends (unless for agreed specific customer requirement). Cut-off management is critical and timely communications with the Customer Service team is crucial.
• Paperwork – No delivery should be made without paperwork in the form of a delivery docket, transfer docket, Scalzo manual docket or customer / carrier specific paperwork (whether or not via external transport management systems).
4. Export Orders / Containers:
i. Liaise with Shipping to reduce distress packing / loading and liaise with the Warehouse Manager to ensure adequate labour / staffing is arranged to meet the load out requirements.
ii. Liaise with technical for any relevant certification or inspections prior to loading
iii. Ensure timely processing of documentation to aid the export process
5. Domestic Sales Deliveries (Local / Intrastate / Interstate)
• Manage the allocation of outbound picks to the picking team in accordance with site operating hours, capacity, and agreed Company service levels and collaborate with the Warehouse Manager to ensure adequate staffing levels. Abnormally high transactions should proactively be referred to the Logistics Manager for advice.
• Enforce the daily cut-off and refer any exceptions for approval by the Logistics Manager, Operations Manager or Branch Manager
• Create dispatch manifest and book transport in the most cost effective manner. Take opportunities to plan deliveries for consolidation
• Work with the Inbound Administrator, Outbound team and Warehouse Manager to manage the transport management on site and allow for efficient truck turnaround and therefore meeting our legal ‘chain of responsibility’ obligations
• Issue instructions / paperwork for loading prior to carrier collection deadlines
• Swift resolution of any short picks / location queries during the pick process.
• Ensure all paperwork / pallet transfers are fully completed both internally and by external carriers
• Ensure all dispatches are physically dispatched AND confirmed in ISIS / AX through daily review of the dispatch area and open orders exception reports, communicating any discrepancies with relevant teams
• Ensure the Outbound screen reflects accurate pick date information for the following day (i.e. no delinquent dates, or picks on a weekend etc.)
• Retrieval / request of POD’s as / when required
6. Outbound Transfers to Manufacturing Warehouse:
• Close liaison with the Manufacturing team to ensure clear communication around outbound activities on a daily basis, including driving the transfers into NM Warehouse before internal deadlines to ensure no delays in manufacturing planning.
7. Stock integrity
• Management of stock integrity in NZ warehouse according to business processes
• Liaise with Melbourne Stock integrity team to facilitate a cycle count weekly in the NZ Warehouse (in conjunction with the NZ Operators & Leadership team)
• Responsible for processing adjustments related to the NZ Warehouse, Damages, Claims and Dated stock, with a goal to resolve any adjustments within 7 days.
• Manage location discrepancies (often triggered by short picks) so that the site is confident on location of goods at all times.
• Participation in site stock takes
• Liaise with other departments within the Australasian business as necessary to achieve the Company’s stock integrity objectives.
8. Work closely with the Inbound Administrator, Manufacturing Administrator and site Managers as appropriate to achieve the site’s overall service objectives. Deputise (and therefore cross train) for other roles as required, particularly those of Inbound Administrator & Manufacturing Administrator
• Manage outbound pallet exchange / transfer documentation, communicate any issues.
• Ensure monthly reconciliation of pallet counts in accordance with Chep & Loscam guidelines, working closely with the Warehouse leadership team.
• Manage site pallet replenishment
• Enforcing all safety requirements (PPE, speed, sounding horns, equipment disciplines, seat belts, pedestrian management).
• Stopping work in the event of a safety or damage incident.
• Promoting a healthy culture of reporting and resolution of accidents, incidents or hazards and holding team members accountable
10. Foster positive staff relationships and promote Scalzo goals and principles by personal example, with specific focus on Warehouse Administration and Customer Services
11. Maintain a professional manner in appearance and communications at all times
12. Identify and communicate any improvements to the Logistics Manager
NZ Warehouse - Outbound Warehouse Administrator
Key areas of responsibility: